Returns & Exchanges
At Eco by Sonya, we want you to love your organic glow, which is why we offer a 30-day satisfaction guarantee on all our natural beauty products. If you are not completely satisfied with your purchase, we are happy to assist with a return or exchange for items purchased directly from our website.
Check Eligibility
Ensure your return request is made within 30 days of the delivery date and that the product is at least 50% full.
Contact Support
Email our customer care team with your order number and the reason for your return to receive a Return Authorization form.
Package Your Items
Securely pack the products in their original packaging, including the completed Return Authorization form inside the box.
Ship and Refund
Send the package to our warehouse; once received and inspected, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing